Familiarity leads to smooth transactions. We want you to be familiar and comfortable with Orbitbid.com, Inc. and the online auction process and make sure that all your questions are answered so that your experience buying at online auction is a positive one. We are asked many questions and have put together this list so that you have the answers and familiarity you need to be an informed, confident bidder. We want to provide you with a smooth transaction, meeting and exceeding all your expectations!
No. You must choose to receive notifications about our auctions. This can be done when you register on our online system or by clicking here.
What should I do if I get a Credit Card isn't Valid message during the registration process or when bidding for the first time?
A "Credit Card isn't Valid" message usually means that the information entered doesn't exactly match the way it reads on your card. Verify that the card number, name, expiration date, three-digit security code on the back of the card reads EXACTLY as it appears on the card. The billing address also needs to be entered exactly how it shows on your billing statement. This includes middle initials, periods, etc. If all information is confirmed to be accurate, please contact your bank or credit card issuer.
Yes. Our system is fully encrypted and personal information and credit card information are kept in completely different systems. We do not sell our lists to anyone. Your contact information will only be used by our staff if you are the high bidder.
Don't worry, this happens to everyone at one time or another.
- First, click the logo at the top of the page of the company you'd like to bid with.
- Next, click "Log-In" on the top side of the page.
- Then, click the link to retrieve your password (above the user name and password boxes).
- The page will require your username and will ask for the answer to the 'hint question' that you answered upon creation of your account.
note: If your account was created before November 2009, or if you simply don't know your username, simply call 866-672-4806 to have your password information reset.
You need only to register once for our online auctions. At that time you will chose a username and password which is good for all of our online auctions.
Once you have registered and have your username and password, simply click on the Bid Here link for the property. You should review the terms of the auction and accept them and then you are able to access the bidding screen. You may enter your maximum bid and allow the computer to bid for you as needed, or enter the next incremental bid and watch the progress of the auction yourself. The choice is yours.
A bid increment is the required raise in bid price. For example if the current bid is at $500 and the bid increment is $25, the next acceptable bid would be $525 or more.
No. Bids are final in nature and non-retractable.
Scheduled ending times are stated in the bidding area for each property. Our system is a dynamic bidding, anti-sniping type system, meaning that if someone bids within the last 10 minutes of the auction, the auction will go into an overtime period and will extend ten minutes past the stated end time. If someone bids within that overtime period, the auction will extend another 10 minutes and so on until there has been a 10 minute overtime period without bidding activity. We believe this is the fairest way to make sure all parties have an opportunity to bid and don’t lose out in the last few seconds because of a slow internet connection or computer issue. The key to the dynamic bidding feature is that the auction extends from the preset closing time in 10 minute intervals, not 10 minutes from when you placed your bid.