Familiarity leads to smooth transactions. We want you to be familiar and comfortable with Orbitbid.com and the online auction process to make sure that all your questions are answered so that your experience buying at one of our online auctions is a positive one. We have put together this list of our most frequently asked questions so that you have the answers and familiarity you need to be an informed, confident bidder. We want to provide you with a smooth transaction, meeting and exceeding all your expectations!
Our Frequently Asked Questions
No. You must choose to receive notifications about our auctions. This can be done when you register on our online system or by clicking here.
A “Credit Card isn’t Valid” message usually means that the information entered doesn’t exactly match the way it reads on your card. Verify that the card number, name, expiration date, three-digit security code on the back of the card reads EXACTLY as it appears on the card. The billing address also needs to be entered exactly how it shows on your billing statement. This includes middle initials, periods, etc. If all information is confirmed to be accurate, please contact your bank or credit card issuer.
Don’t worry, this happens to everyone at one time or another.
- First, click the logo at the top of the page of the company you’d like to bid with.
- Next, click “Log-In” on the top side of the page.
- Then, click the link to retrieve your password (above the user name and password boxes).
- The page will require your username and will ask for the answer to the ‘hint question’ that you answered upon creation of your account.
Note: If your account was created before November 2009, or if you simply don’t know your username, simply call 866-672-4806 to have your password information reset.
You need only to register once for our online auctions. At that time you will chose a username and password which is good for all of our online auctions.
A bid increment is the required raise in bid price. For example if the current bid is at $500 and the bid increment is $25, the next acceptable bid would be $525 or more.
No. Bids are final in nature and non-retractable.
Scheduled ending times are stated in the bidding area for each property. Our system is a dynamic bidding, anti-sniping type system, meaning that if someone bids within the last 10 minutes of the auction, the auction will go into an overtime period and will extend ten minutes past the stated end time. If someone bids within that overtime period, the auction will extend another 10 minutes and so on until there has been a 10 minute overtime period without bidding activity. We believe this is the fairest way to make sure all parties have an opportunity to bid and don’t lose out in the last few seconds because of a slow internet connection or computer issue. The key to the dynamic bidding feature is that the auction extends from the preset closing time in 10 minute intervals, not 10 minutes from when you placed your bid.
A buyer premium is a transaction fee added to the high bid, paid by the buyer as part of the Auctioneer’s compensation. For example, a bid of $100,000 and buyer premium of 10% will result in a purchase price of $110,000. The buyer premium and deposit are unrelated.
To view items you are watching, log into your account and click ‘items I’m watching’ in the middle of the screen. You can also view items won in the last 30 days. Once you’ve logged into your account, click the ‘my account’ link and then click the ‘view items I’ve won’ link.
A maximum bid can be placed in the pre-bidding stages of the auction or during the auction itself. Establishing a maximum bid allows you to establish the most you are willing to bid for a specific item. It ensures that you will continue to be the highest bidder at the lowest qualifying bid until another user either outbids your maximum or establishes a higher maximum bid than you have. If the auction closes before your maximum bid is reached, then you will have won the item for less than you maximum bid.
Pre-bids are bids that are placed before the auction starts. They are not visible until the day of the auction and can also serve as a user’s maximum bid.